Last updated July 2026
These are the terms we work to for every booking with The Whytes Group. If anything here isn't clear, just give us a call and we'll talk you through it.
Every quote is free and comes with no obligation to book. Once you confirm a date with us, we'll hold that slot for you. For regular customers we typically leave a four to six week gap between window cleaning visits, unless you ask us to change it.
We ask for at least 24 hours' notice if you need to cancel or move a booking, so we can offer that slot to someone else. If the weather on the day is heavy rain, snow, or freezing conditions, we'll contact you to reschedule rather than carry out a rushed or lower quality job, and this won't affect your place in our rota.
Please make sure we can get to the areas that need cleaning, including unlocking any gates and letting us know about pets that may be unsettled by visitors. If we can't gain access on the day and haven't heard from you in advance, we may need to charge a reduced call out fee to cover the wasted visit.
Payment is due on the day of the visit unless you're on a monthly invoicing arrangement, which we're happy to set up for regular customers. We accept bank transfer and card payment. We'll always agree the price with you before starting any work, so there are no surprises afterwards.
We carry public liability insurance and take great care working around your property. In the rare event that something is damaged during a visit, let us know straight away and we'll resolve it directly with you.
If you're ever not happy with a job, contact us within 48 hours and we'll come back to put it right at no extra cost. We'd always rather know and fix it than have you left unhappy.
We offer contract cleaning for offices, retail units, and managed developments, with terms agreed individually based on the scope and frequency of work. Get in touch to discuss a tailored schedule for your site.
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